Delivery Information

SAVER DELIVERY - FREE

We offer free delivery for all orders via Royal Mail Tracked. Orders will normally arrive between 3-5 working days. This applies only to mainland UK postal addresses. Delivery to the Scottish Highland can take between 5-6 working days to arrive. Any orders placed on a weekend or after 2pm on a Friday, will mean your order will be dispatched on the Monday.

If you are not at home to accept delivery they may deliver your item to a safe place location at the address without a specific instruction from you.

STANDARD DELIVERY - £4.99

Orders will normally arrive between 1-3 working days via Royal Mail 24 delivery of £4.99. Orders will need to be placed before 2pm Mon - Fri. This applies only to mainland UK postal addresses. Delivery to the Scottish Highland can take between 3-4 working days to arrive. Any orders placed on a weekend or after 2pm on a Friday, will mean your order will be dispatched on the Monday.

If you are not at home to accept delivery they may deliver your item to a safe place location at the address without a specific instruction from you.

EXPRESS DELIVERY - £7.99

Orders will normally arrive the next working day via DPD next working day delivery of £7.99. This applies only to mainland UK postal addresses. To ensure next working day delivery, orders need to be placed before 4pm Mon - Fri. Next day delivery to the Scottish Highland can take between 3-4 working days to arrive.

Working days are Mon - Fri excluding bank holidays.

Order Day Order Time Delivery Day
Mon Bef 4pm Tue
Mon Aft 4pm Wed
Tue Bef 4pm Wed
Tue Aft 4pm Thur
Wed Bef 4pm Thur
Wed Aft 4pm Fri
Thur Bef 4pm Fri
Thur Aft 4pm Mon
Fri Bef 4pm Mon
Fri Aft 4pm Tue
Sat All Day Tue
Sun All Day Tue


TRACKING ORDERS

As soon as your order is dispatched, you will receive an email from either Royal Mail or DPD with your tracking number. The tracking number will take you to www.royalmail.com or www.dpd.co.uk to track your parcel.

TIMING OF ORDERS

We are committed to getting your order processed and dispatched as soon as possible. We have 3 delivery options available and depending on which option you have chosen, your parcel can be delivered from the next working day to up to 5 working days.

DELIVERY ATTEMPTS

As soon as your order is dispatched, you will receive an email from either Royal Mail or DPD with your tracking number.

The courier will always try to deliver items on the first attempt, this may include leaving it at the property in a safeplace or with a neighbour. You will be able to view and edit delivery options via the email you receive from the courier.

After the first missed delivery, the courier may try to redeliver the next working day or they will return the item back to their location and leave a card offering alternative options.

REMOTE AREAS

Delivery to remote areas can take an extra 1-2 days. Local weather conditions can also affect delivery time.

At this time, we ship orders to mainland UK, Northern Ireland & Scottish Highlands. Unfortunately we are unable to ship to the Channel Islands, Isle of Man and BFPO addresses.

BANK HOLIDAY DELIVERY

Please expect a slight delay over UK bank holidays. Orders will be fulfilled on the next working day and will take between 3-5 working days to be delivered. 

DELIVERIES OF MULTIPLE ITEMS

If you order more than one item, they could be dispatched from different locations and therefore arrive at different times. You will receive dispatch notifications from either Royal Mail or DPD with tracking for each individual parcel.

The tracking number will take you to www.royalmail.com or www.dpd.co.uk to check the whereabouts of your parcel.